Am I eligible for a card? How do I get one?
Residents of Lowell
Residents of Lowell are eligible for a Pollard Memorial Library Card.
Bring proof of name and current Lowell residency to one of our checkout desks. Accepted proof of name and residency include an unexpired driver’s license or photo ID with current address listed or any official form with your name and current address included (utility bill, rental agreement, car registration, etc.)
When issued your library card, you are automatically assigned a password/PIN. You may use this to access your account online through the MVLC catalog. You will also need it to reserve a computer in the library. When you log into your account in the catalog, you can change your default PIN to any alpha-numeric password 4-10 characters in length. If you forget your password/PIN, we can reset it for you if you bring proof of name and your card to the First or Ground Floor Checkout Desk.
Library cards are good for 3 years. If you have expired or have trouble accessing your account online, please visit one of our checkout desks or call 978-674-4120 for assistance.
Library cards are not transferable and can only be used by the individual to whom the card is registered. Permission to allow a named friend or family member use of your card must be submitted in writing. Home-bound patrons may also write a letter requesting that a named friend or relative may use their card to borrow materials for them.
Any minor (under 18 years of age) may get a card with a parent’s or guardian’s signature (parent or guardian must be present and have valid proof of address). The person signing the registration form will be held responsible for items on the minor’s card, including any that become lost or damaged and all fines/fees that are incurred. Anyone under 18 years of age should use the Children’s form.
Residents of Massachusetts towns not affiliated with the MVLC can also use the Pollard Library. Bring your hometown library card and valid proof of current address and we will enter your card number into our system.
Employees of the City of Lowell, Lowell National Historic Park, Lowell Heritage State Park, UMass Lowell, and Middlesex Community College who do not live in Massachusetts qualify for a Lowell-use only card. Please provide valid proof of name and address along with proof of employment at one of our checkout desks.
Out-of-state students from UMass Lowell and Middlesex Community College can also get Lowell-use only cards.
Lost or Stolen Cards
If your card is lost or stolen, please report it to us as soon as possible to avoid being held responsible for any items that may be checked out to the card. Any outstanding items, damaged charges or overdue fines on a lost or stolen card that was not reported are the sole responsibility of the named card-holder or (where appropriate) the card-holder’s parent/guardian.
Replacement cards are available for a $1.00 fee.
Rules of Loan
All users must have a library card in hand to check out materials at the Pollard Memorial Library.
Items can be returned at any of the 36 libraries in the Merrimack Valley Library Consortium (MVLC).
|Item||Borrowing Limit||Borrowing Period||Renew?||Fees/Fines|
|Audiobooks, Playaways, MP3 CDs||None||3 weeks||Renew up to 2 times||.05¢ /day up to $3 per item maximum|
|Books||None||3 weeks||Renew up to 2 times||.05¢ /day up to $3 per item
|Summer Reading Books||Limited to 3 items per person||3 weeks||No renewals||.05¢ /day up to $3 per item
|CDs||None||3 weeks||Renew up to 2 times||.05¢ /day up to $3 per item maximum|
|CD-ROMs||One (1) per person||1 week||No renewals||.05¢ /day up to $3 per item
|None||1 week||Renew up to 2 times||.05¢ /day up to $3 per item
|DVDs||None||1 week||No renewals||$1 /day to $5 per item maximum|
Renewals are permitted on items not reserved for another patron.
You can renew your items in a variety of ways:
- Online directly through the Library Catalog – You will need your library card ID (enter without spaces) and your password/PIN to log into your account. From the catalog, just click on My Account. You can choose which items to renew under the Checkouts tab.
- By Phone— Simply call 978-674-4120 during business hours. A staff member will be able to look up your due dates and help you renew items. Please have your library card available.
- By Phone (Automated Line) – Use the Library Renewal Line at 978-683-3175 and follow the prompts. To access your account, you’ll need the 14-digit barcode on the back of your card.
- In Person— Stop by either Checkout Desk to check on your items’ due dates and renew.
Items belonging to other libraries may only be renewed according to the owning libraries’ policies.
In addition to the fines listed in the Rules of Loan section above, full replacement costs are charged for lost or damaged materials. Additional fees may be charged for items returned with damaged or missing parts.
DVD and Video package or paper insert damage/loss: $5.00
CD package damage or loss of paper insert: $5.00
Replacement library card: $1.00
Museum passes: $5.00 per day overdue fine. $25.00 for lost pass
Zipper Bags: $10.00
Fines can be paid at any of our checkout desks with cash, check or money order. Fines can also be paid at our self-check kiosks via cash (full or partial payments) or credit card (full payment only). Fines can also be paid through your online account with a credit card. Please note that fines must be a minimum of $5.00 to be processed online. There are no convenience fees charged to patrons but all payments are final and nonrefundable. Discover, Visa, MasterCard and American Express are all accepted. For a step by step guide to processing a credit card payment in My Account, click here download our guide.
Massachusetts State Law (G.L. c78:7) prohibits disclosure by a public library of a patron’s identity or patron’s borrowing history. The law does not differentiate among categories of library patrons and applies equally to records of minor patrons and those of adults.
By state law, public libraries may not disclose records which reveal a minor’s borrowing information to the minor’s parents, regardless of whether the parent is paying the fine on overdue items or the parent had signed the children’s library cards.